The strict lockdowns imposed by governments around the globe have created major restrictions on what people can do, which businesses can operate and how they are able to operate. Even in the sectors deemed “essential”, businesses have made radical changes in order to comply with the stringent restrictions. ...
Digital transformation is the main battleground in every industry and the winners will be those who are more digitally fit. Digital leaders in any (tech or non-tech) sector outperform those less digitally capable in many metrics including customer experience, employee trust, time to market and operational efficiency. It is essential that every business addresses the most important things to get digitally-fitter. In order to decide what to do, businesses need to assess 5 critical areas....
As we enter 2021, now is the time that a business’ Digital Transformation needs to become the collective responsibility of the Board. Digital is changing the way we do everything: as people; as consumers; as carers; as servers; as guardians. Recent events have massively accelerated our shift to using Digital – it is estimated by McKinsey that we have made over ten-years-worth of digital adoption in only three months in 2020....
In the COVID-19 world, as businesses face challenges across all aspects of their operations, how do they determine which initiatives they should pursue and which ones to defer or drop? In the past, it was all too easy to continue with a broad portfolio of long-term programmes in the expectation that they will over time deliver the desired outcomes and achieve business plan targets. ...
In the COVID-19 world, businesses that have embraced Digital capabilities and adopted transformatively new ways or working are emerging stronger and well set to thrive. Those that have been unable to invest in Digital are struggling to deal with changing customer needs and often find it extremely challenging to react quickly to the post pandemic norms....
With many, if not most companies having a digital transformation programme, “becoming agile” in the delivery of business change is often a stated ambition. Traditional companies look towards the Amazons, Facebooks and Netflixs and aspire to benefit from the innovation, agility, pace and continuous evolution and change that is the hallmark of these Tech giants....
COVID-19 has clearly already had a significant impact on our lives and businesses. As we gradually get the disease under control how difficult, defining or disastrous will the subsequent economic and business impact be?...
My point of view: Retail is changing faster than ever. Digital, voice technologies, augmented reality, artificial intelligence are changing the way we shop - creating richer experiences which link online and offline creating more intuitive experiences making buying quicker, cheaper and more enjoyable....